Welcome Lizzie Webb

Welcome to IMAGE, Lizzie! We’re excited to announce a new leader addition to our support team – Lizzie Webb, Marketing Manager at IMAGE Studios 360®. Lizzie leads our marketing and design team, managing company campaigns, advertising, press releases, email marketing, and event logistics.

Lizzie has 10+ years experience in marketing and communications working in the political world in the UK. She has worked with several Prime Ministers to build successful campaigns, combining traditional and cutting edge marketing techniques. At the forefront of winning elections, Lizzie has impressive drive and naturally connects with people. Lizzie brings IMAGE Studios 360® successful marketing strategies and data analytics, along with a versatile writing style from her expertise in traditional, print, and digital media.

Image Studios 360 prepares for Annual Retreat

Across the country, our IMAGE Owners are preparing to travel to Salt Lake City for our annual Retreat and Symposium to receive in-depth training and education to empower them as owners and operators across the country. Over the packed weekend, franchisees will join our corporate team to explore our vision for 2020 while enjoying all that Salt Lake City has to offer – fantastic food, delicious drinks, and world class skiing.

“2019 was just a great year for the brand, expanding us into many new states and markets nationwide,” said founder and CEO, Jason Olsen. “We have also expanded our corporate team and are prepared for all our new franchisees we’re onboarding in 2020.”

This will be the largest retreat IMAGE Studios has held, looking to educate and support IMAGE Owners, whilst providing workshops on marketing techniques and business strategies.

Vice President, Shaun Olsen added, “We’re excited to bring our IMAGE Owners together and celebrate the great accomplishments of 2019 and our vision for 2020!”

Grand Opening: Image Studios 360 Royal Palm Beach

On May 19th, 2018 we hosted our Image Studios 360 Royal Palm Beach Salon Suites Grand Opening. The day was filled with amazing energy and support from our tenants, their family, and clientele. Our Royal Palm Beach Franchisee, Lenka Ginsburg, put together a fabulous event and celebration for the grand opening. Lenka raffled off salon services donated from the tenants.

Our beautiful salon studios are located in a central area of Royal Palm Beach that is ideal for both beauty professionals and their clientele. Nestled in Southern Palm Crossing shopping center, Royal Palm Beach is a great one stop shop for all your shopping and beauty needs.

For more information on how to lease a studio at Image Studio 360 Royal Palm Beach please contact Lenka Ginsburg at (754) 246-8886 and lenka.ginsburg@imagestudios360.com.

We also want to congratulate Lenka on being the fastest growing salon in 2018. We were so honored to have the Royal Palm Beach Mayor present at our Ribbon cutting ceremony as well.

Thank you to following vendors for supporting our grand opening:

-Sunny 107.9 Radio Station

-Musician John Tutino

-Royal Palm Beach Mayor Fred Pinto

-Balloon Artists

-And all of our AMAZING Royal Palm Beach Tenants!

Weave got the Power

Weave got the power!

IMAGE Studios® is the most exciting studio salon concept in the country.

IMAGE Studios® was designed for industry professionals like you, making it possible to have your own salon and be your own boss. Our concept is simple: we provide an incredible space and atmosphere – you bring your passion, talent, and clientele. Together we create an intoxicating formula for success.

Come and take a tour of our gorgeous space today, and lease your future!

Blood Sweat & Shears

Image Studios 360 empowers people like you to take the leap into salon ownership – realize your dreams by joining the IMAGE team today!

Create the Space you have always wanted!

Image Studios 360 was designed for industry professionals like you, making it possible to have your own salon and be your own boss. Our concept is simple: we provide an incredible space and atmosphere – you bring your passion, talent, and clientele. Together we create an intoxicating formula for success.

 

Grand Opening: Image Studios 360 Royal Palm Beach

On May 19th, 2018 we hosted our Image Studios 360 Royal Palm Beach Salon Suites Grand Opening. The day was filled with amazing energy and support from our tenants, their family, and clientele. Our Royal Palm Beach Franchisee, Lenka Ginsburg, put together a fabulous event and celebration for the grand opening. Lenka raffled off salon services donated from the tenants.

Our beautiful salon studios are located in a central area of Royal Palm Beach that is ideal for both beauty professionals and their clientele. Nestled in Southern Palm Crossing shopping center, Royal Palm Beach is a great one stop shop for all your shopping and beauty needs.

For more information on how to lease a studio at Image Studio 360 Royal Palm Beach please contact Lenka Ginsburg at (754) 246-8886 and lenka.ginsburg@imagestudios360.com.

We also want to congratulate Lenka on being the fastest growing salon in 2018. We were so honored to have the Royal Palm Beach Mayor present at our Ribbon cutting ceremony as well.

Thank you to following vendors for supporting our grand opening:

-Sunny 107.9 Radio Station

-Musician John Tutino

-Royal Palm Beach Mayor Fred Pinto

-Balloon Artists

-And all of our AMAZING Royal Palm Beach Tenants!

Grand Opening: Image Studios 360 Royal Palm Beach

On May 19th, 2018 we hosted our Image Studios 360 Royal Palm Beach Salon Suites Grand Opening. The day was filled with amazing energy and support from our tenants, their family, and clientele. Our Royal Palm Beach Franchisee, Lenka Ginsburg, put together a fabulous event and celebration for the grand opening. Lenka raffled off salon services donated from the tenants.

Our beautiful salon studios are located in a central area of Royal Palm Beach that is ideal for both beauty professionals and their clientele. Nestled in Southern Palm Crossing shopping center, Royal Palm Beach is a great one stop shop for all your shopping and beauty needs.

For more information on how to lease a studio at Image Studio 360 Royal Palm Beach please contact Lenka Ginsburg at (754) 246-8886 and lenka.ginsburg@imagestudios360.com.

 

We also want to congratulate Lenka on being the fastest growing salon in 2018. We were so honored to have the Royal Palm Beach Mayor present at our Ribbon cutting ceremony as well.

Thank you to following vendors for supporting our grand opening:

Sunny 107.9 Radio Station

Musician John Tutino

Royal Palm Beach Mayor Fred Pinto

Balloon Artists

& All of our AMAZING Royal Palm Beach Tenants!

 

Photos provided by: Vasi Studio

New Location Opening: Image Studios 360 Royal Palm Beach

We are so excited to announce our seventh Image Studios 360 Franchise location in Royal Palm Beach, Florida. Lenka Ginsburg opened our first Florida location in late November of 2017. Royal Palm Beach is home to 24 luxurious salon suites that are perfect for all types of beauty professionals including, hair stylists, nail technicians, barbers, lash artists, and estheticians.

 

 

Each salon studio features modern cabinetry, stunning wood floors, luxurious glass doors, shampoo backwash units, high end styling chairs, large mirrors, and exquisite lighting. This location also features a tenant break room, client restrooms, coin operated laundry, 24/7 security, ambient salon music, and custom scent machine. Both beauty professionals and their clientele will enjoy the luxurious floor to ceiling glass wall and mirrors in the foyer of the location.

Our beautiful salon studios are located in a central area of Royal Palm Beach that is ideal for both beauty professionals and their clientele. Nestled in Southern Palm Crossing shopping center, Royal Palm Beach is a great one stop shop for all your shopping and beauty needs.

For more information on how to lease a studio at Image Studio 360 Royal Palm Beach please contact Lenka Ginsburg at (754) 246-8886 and lenka.ginsburg@imagestudios360.com.

New Location Opening: Image Studios 360 Holladay

 

 

We are so excited to announce our sixth Image Studios 360 Franchise location in Holladay, Utah. Our Utah local franchisee, Jodie Smith Jorgensen opened this beautiful, modern, and spacious studio salon in late November of 2017.  Holladay  is home to 26 luxurious salon studios that are perfect for all type of beauty professionals including hair stylists, nail technicians, barbers, massage therapists, and estheticians.

Each salon studio features modern cabinetry, luxurious glass doors, shampoo backwash units, high end styling chairs, large mirrors, and exquisite lighting.

Holladay is also home to a limited number of quiet studios. Quiet studios are made for the beauty professionals that might need a bit more privacy than the average studio. They come equipped with large mirrors, modern pedestal sinks, and large cabinets. The Holladay location also features beautiful brick accent walls, stunning concrete floors, immaculate chandeliers, and copious amounts of natural light. Beauty Professionals also have access to the following features: client restrooms, coin operated laundry, 24/7 security, and ambient salon music.

We love this location because of the central location in the Salt Lake Valley as well as the breath taking views of the Wasatch Mountain Range. The Holladay location neighbors the new Harmons Grocer, Taqueria 27, Copper Kitchen, and 3 Cups Coffee.

Located 10 minutes from I-215, Holladay is easy accessible and equipped with ample parking for beauty professionals and their clientele

For more information on how to lease a studio at Image Studio 360 Holladay please contact Jodie Smith Jorgensen at (801) 668-3819 and jodie.smith@imagestudios360.com.

Salon Spotlight: Meraki Hair Design

[metaslider id=5669]
Name: Angelica Rose
Profession: Cosmetologist
Location: Image Studios 360 Sandy
Studio Number: 120
Email: MerakiHairDesign97@gmail.com
Phone Number: 801.915.5386
Instagram: @BeautyBy_Angel7

How long have you been in the industry?:
 3 Years

When did you realize that this was the PERFECT career path for you?
I have always loved the hair world for as long as I can remember! I was probably 10 when I realized I wanted to be a hair stylist.

How long have you been at Image Studios 360?: 3 Months

Why did you choose Image Studios 360? I picked Image Studios 360 because they are a laid back, professional and extremely up beat. I am free to run my salon how ever I wish and I wouldn’t have it any other way!

Your beauty philosophy:  I believe that the definition of beauty should start with self love, self love is key to happiness.

My favorite thing about my job is: Making people feel beautiful and building the relationships.

If I could have one super power, it would be: To make world peace.

What is your favorite product line? My ultimate favorite product line is Kevin Murphy.

What is your favorite color line? It would be between Matrix and Schwarzkopf.

Salon Spotlight: My Studio 189 @ Image Studios 360 Draper

[metaslider id=5688]
Name: Tiffany L
Profession: Microblading & Master Nails Artist
Location: Image Studios 360 Draper
Studio Number: 102
Email: mystudio189@yahoo.com
Phone Number: 818.818.3627
Website: www.mystudio189.com
Instagram: @mystudio189

Tell us about yourself:
 My name is Tiffanny L^ and I have been a qualified in Microblading & Nails for over 20 years. My experience here set the foundations of my career and confirmed to me that my passion in life was to make others feel BEAUTIFUL & SPECIAL.
My PASSION is to make you feel welcome, relaxed and receive a top quality service throughout your treatment experience with me.

How long have you been at Image Studios 360?
Over 2 years.

Why did you choose Image Studios 360? I decided to join the talented team of Image Studios 360 so I could provide luxurious beauty treatments to customers throughout Draper, Riverton, South Jordan, and Herriman.

Any awards, accomplishments or things you’re proud of in general? My nails art got pick to published in Nails Magazine & I won the Best Nails Award at Utah Halloween Expo 2016.

My favorite thing about my job is: Providing a unique, creative and quality experience that you all deserve. All of my art works are hand painted.

Image Studios 360 & Business Rockstars Podcast

See a video clip from the Business Rockstars podcast with entrepreneurial brothers Jason & Shaun Olsen, founders of Image Studios 360.

3 Difficult Clients and How to Deal With Them

The world of hair can be a magical and fulfilling place to express creativity, display expertise, and spend time with people you enjoy. However, every stylist knows that not all clients are fun to be around, especially when your feet are aching at the end of a long day.

The issue of how to deal with difficult clients is a big one, so we are sharing three of the most frustrating perpetrators, along with tips for how to manage them–without pulling anyone’s hair out!

The Chair Hopper

“I’ve been to five stylists in this town, and none of them can do my hair right.” If these are the first words out of a new client’s mouth, you are surely suppressing some major eye rolls. In a situation like this, where clearly you have a picky client that is already expecting you to fail, you need to focus on the customer experience. Beauty is in the eye of the beholder, and if the beholder’s overall visit is a positive one, she is more likely to be pleased with her cut or color. It is easy to give up from the beginning, rush her through, and focus on the next client. Instead, spend a few extra minutes on that hair wash and give her a soothing scalp and neck massage. Compliment her clothing style and flatter her. Display confidence, not hesitation, while performing your art. If this client spends an hour being pampered and she enjoys your company, you can count on a better tip, a return visit, and a positive review.

The Consistently Late

This is the third appointment she has had with you, and the third time she has shown up 15 minutes late. Because there are several different reasons a client might be late, there are a few different techniques for how to deal with it. (1) If the client has shown a consistent pattern in her tardiness (always 5 minutes late, 10 minutes late, etc.) then plan for it in your scheduling. It is certainly annoying, but losing 10 minutes of productivity is easier than finding a new client. (2) If the client is sometimes late, sometimes on time, and it is difficult to predict, she most likely is attempting to be on time and will be open to a kind reminder that she is inconveniencing you. You want the client to be aware of her misdeed without embarrassing her so much that she won’t return. Try something like, “Good news! My next client is also running late, so we won’t have to rush your appointment today. We really lucked out.” (3) If your client does not warn you that she will be late, is always severely late, or simply does not show up to her appointments, drop her. You cannot risk the quality of service to your other clients in order to accommodate such an unreliable one. If you go this route, simply “always be booked” when she calls for an appointment, rather than dropping her outright. This will prevent a scathing review on Yelp.

The “My Cousin is a Stylist, so…”

This client believes that she knows as much as a stylist simply because she knows a stylist. She believes you are using the wrong color formula, should change your styling products, and so on. Rather than argue or disagree with this type of client, which is a completely natural reaction, act as if you are taking her suggestions into consideration and solicit more information. “Oh I have heard of those scissors but have not used them personally, can you tell me more about them?” Chances are, the client will not be able to elaborate on the reasons why you should change your techniques, tools, etc., and will stop correcting you. The key is to NOT sound sarcastic. It is imperative that you sound genuinely interested and upbeat. It will subtly indicate to the client that she does not know as much as she thinks she does, and she will believe she came to the realization all on her own.

 

The most important thing to remember when dealing with a difficult client is that you are providing a service, not a product. You will not be able to please everyone, but you can build a reputation for being kind, patient, and accommodating–which will serve you well not only with clients, but also with colleagues and management. Take a deep breath and (gently) grab those scissors. There’s a reason you’ve taken your career to the next level of expertise. You’ve got this.

Salon Spotlight: Heidi Jobe with Envy Ink @ Image Studios South Jordan

Meet Heidi! She’s one of our newest and very talented permanent makeup artists at the South Jordan location:

Name Heidi Jobe

Salon Name Envy Ink

Profession Permanent Makeup Artist

Location South Jordan

Studio # 114

Phone Number (678) 522-5376

Website www.EnvyInkUtah.com

Facebook Page www.Facebook.com/EnvyInkUtah

Instagram www.instagram.com/EnvyInkUtah

Astrology Sign Aries

What does your sign say about you? Determined, bold, fierce, independent, kind, compassionate

How long have you been in the industry? 5 years

The moment you knew this was what you were meant to do When I purchased an existing business. I was commiteed and lvoe what I do from the very beginning!

How long have you been at Image Studios 360? 1 month

Why did you choose Image Studios 360? Location, walk-in clientele, cleanliness and  a great vibe

Your beauty philosophy Less is best.

Any awards, accomplishments or things you’re proud of? Certified by American Academy of Micropigmentation; advanced training in scar camouflage and areola pigmentation. Every October a portion of my proceeds go to benefit a charity or organization involved in the treatment or prevention of breast cancer.

Favorite thing about your job? My clients!

If you could have a superpower, what would it be? The ability to take away stress and worry!

You just won front row seats to your “dream concert” who is singing to you? Lee Brice or Chris Young

You never want to see, hear, or be asked to do this by a guest again: Just fill in one little place. Please.

 

Thanks Heidi and welcome to the team!

Top 3 Tips For Client Satisfaction

It is a given that hair stylists possess creativity and talent to attract and keep their clientele.  Clients will always expect a great cut or color from their stylist.  Sometimes it is the little things that have nothing to do with how you style hair that keep your customers coming back.  Here are some salon success tips that will help your salon provide service that is a cut above the rest.

1) Start at the Beginning

If at all possible, have a real person answer the phone and schedule appointments.  Make it easy for clients to find you – whether that’s online booking, a direct phone or text line, or an assistant/personal receptionist managing your schedule. From the customer’s perspective, it is so much easier to simply interact with a representative who can determine what times are available and answer a few simple questions.  Making the appointment setting process simple and efficient helps your clientele feel you value their time.

2) Don’t Overbook

If you are a great hair stylist, eventually you will double book your appointments to fit in your clientele.  However, if you regularly make your customers wait 20 or 30 minutes every time they come in, eventually they will move on to another stylist who is ready to help them right away.  Most individuals lead very busy lives.  Often they have to coordinate with the babysitter and/or juggle multiple schedules just to dedicate time at your salon.  Respecting your customer’s time shows you put their needs first.

3) Cleanliness Counts

It is difficult to keep your salon atmosphere neat and clean when swamped with appointments, but customers appreciate establishments that take the time to keep up with basic housekeeping.  If your assistant is not taking phone calls, have them sweep the floors, straighten the magazines and pick up any trash left.  Most individuals expect a little pampering when they visit a salon and a clean atmosphere adds to their experience.  If your studio regularly gives the impression that dirt and grime are constant fixtures, it will give off a negative vibe to your customers.  Keep your clients comfortable and happy in a clean and beautiful environment.

To summarize, salons that offer their customers a great look, along with a hassle-free experience in positive surroundings have a winning combination that is hard to beat.

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IMAGE Studios® is a registered trademark of IS360™, LLC. Each IMAGE Studios® franchise location is independently owned and operated.